Privacy Policy
Introduction
Imperial Digital HQ operates the website at imperialdigitalhq.com and provides digital services including writing, web design, automation, brand identity, email marketing, and animation. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage our services.
By using our website or services you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Information We Collect
Information you provide directly:
Name, email address, phone number, and business name when you fill out a contact form, book a discovery call, or request a quote
Project details, business information, and any other content you share with us during an engagement
Payment information processed through our third-party payment processors — we do not store card details directly
Information collected automatically:
IP address, browser type, operating system, and pages visited when you browse our website
Cookies and similar tracking technologies that remember your preferences and help us understand how visitors use our site
Referring URLs that show how you found us
Information from third parties:
If you contact us through a third-party platform such as LinkedIn or a booking tool, we may receive basic profile information from that platform consistent with your privacy settings there
2. How We Use Your Information
We use the information we collect to:
Respond to your enquiries and communicate with you about your project
Deliver the services you have engaged us for
Send you project updates, invoices, and administrative communications related to your engagement
Process payments through our third-party payment processors
Improve our website and understand how visitors navigate it
Comply with legal obligations and protect our legal rights
Send you marketing communications if you have opted in — you can opt out at any time
We do not use your personal information for automated decision-making or profiling.
3. Who We Share Your Information With
We do not sell your personal information. We do not share it with third parties for their own marketing purposes. We may share your information with:
Service providers who help us deliver our services, including payment processors, scheduling tools, project management software, and cloud storage providers — all bound by confidentiality obligations
Professional advisors including lawyers and accountants where necessary for the operation of our business
Law enforcement or regulatory bodies if required by applicable law or to protect the rights and safety of Imperial Digital HQ, our clients, or the public
All third-party service providers we work with are required to handle your information securely and in accordance with applicable privacy laws.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
Essential cookies that are necessary for the website to function correctly
Analytics cookies that help us understand how visitors use our site so we can improve it
Preference cookies that remember your settings and choices
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
5. Data Retention
We retain your personal information for as long as necessary to deliver our services and meet our legal obligations. For active clients, we retain project-related information for a minimum of three years after the end of the engagement. You may request deletion of your personal data at any time subject to any legal retention requirements.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These measures include encrypted storage, access controls, and confidentiality agreements with all team members and contractors.
No method of transmission over the internet is completely secure. While we take data security seriously we cannot guarantee absolute security.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of your information in a portable format
To exercise any of these rights, contact us at the details below. We will respond within 30 days.
California residents — under the California Consumer Privacy Act you have additional rights including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information.
EEA and UK residents — if you are located in the European Economic Area or United Kingdom, you have rights under the General Data Protection Regulation. Our lawful basis for processing your information is typically our legitimate interest in delivering our services and communicating with you, or the performance of a contract where you have engaged our services.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:
Imperial Digital HQ
Email: privacy@imperialdigitalhq.com
Website: imperialdigitalhq.com