Terms Of Service
Introduction
These Terms of Service govern your use of the website at imperialdigitalhq.com and your engagement of services from Imperial Digital HQ. By using our website or engaging our services you agree to these terms. Please read them carefully before proceeding.
1. Services
Imperial Digital HQ provides digital services including but not limited to writing and content, web design and development, business automation and CRM setup, brand identity design, email marketing, and 2D and 3D animation.
The specific scope of services, deliverables, timeline, and pricing for each engagement is set out in a written scope of work provided to the client before any work begins. The written scope of work, once accepted, forms part of these Terms of Service and governs the specific engagement.
We reserve the right to decline any project at our discretion. Acceptance of payment does not constitute acceptance of a project until a written scope of work has been provided and accepted.
2. Payment Terms
Pricing — all pricing is set out in the written scope of work for each engagement. Prices are in United States Dollars unless otherwise specified.
Payment schedule — unless otherwise agreed in writing, all projects require a deposit of 50% before work begins. The remaining balance is due on or before final delivery. For ongoing retainer arrangements, invoices are issued monthly and due within 14 days of the invoice date.
Late payment — invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to pause work on any project where invoices are outstanding beyond the agreed payment terms.
Payment methods — we accept payment via bank transfer, Stripe, and other methods specified in your invoice. All payment processing is handled by third-party providers and subject to their terms and security standards.
Taxes — clients are responsible for any applicable taxes in their jurisdiction. Our pricing does not include sales tax, VAT, or similar taxes unless explicitly stated.
3. Refunds and Cancellations
Deposits — deposit payments are non-refundable. They cover the reservation of our team’s time and the initial work undertaken on your project.
Work in progress — if a client cancels a project after work has commenced, payment is due for all work completed up to the point of cancellation based on the percentage of the scope delivered. The deposit is not credited toward this amount.
Dissatisfaction — we work in collaborative revision cycles and are committed to delivering work that meets the agreed scope. If you are not satisfied with a deliverable we will work with you to address the issues within the revision policy set out in your scope of work. Dissatisfaction does not constitute grounds for a refund where the deliverable meets the agreed scope.
Exceptions — if Imperial Digital HQ is unable to deliver the agreed scope due to circumstances on our side, we will provide a pro-rata refund for any portion of the work not delivered.
4. Client Responsibilities
The client agrees to:
Provide all information, materials, and approvals required for the project in a timely manner
Review and respond to deliverables within the timeframes specified in the scope of work
Ensure that any materials, content, or assets provided to Imperial Digital HQ do not infringe the intellectual property rights of any third party
Designate a single point of contact for the project with authority to provide approvals and direction
Delays caused by the client’s failure to provide required information or approvals may result in project timeline extensions and additional charges.
5. Intellectual Property
Work product — upon receipt of full payment, Imperial Digital HQ assigns to the client all intellectual property rights in the final deliverables produced specifically for that client under the agreed scope of work.
Preliminary work — concepts, drafts, storyboards, and other preliminary work that are not selected or included in the final deliverables remain the property of Imperial Digital HQ.
Third-party assets — where deliverables include licensed third-party assets such as stock photography, fonts, or music, the client’s use of those assets is subject to the applicable third-party license terms. Imperial Digital HQ will notify the client of any such assets and relevant license restrictions.
Portfolio rights — Imperial Digital HQ reserves the right to display completed work in its portfolio and marketing materials unless the client has requested confidentiality in writing prior to the commencement of the engagement.
Imperial Digital HQ brand — nothing in these terms grants the client any right to use the Imperial Digital HQ name, logo, or branding without prior written consent.
6. Confidentiality
Imperial Digital HQ treats all client information as confidential. We will not disclose your business information, strategy, financial data, or any proprietary information shared with us during an engagement to any third party without your consent, except where required by law or where disclosed to our team members and contractors who need it to deliver your project and are bound by equivalent confidentiality obligations.
Where a client requests a formal Non-Disclosure Agreement we will provide one before any confidential information is shared. Our standard NDA is available on request at no charge.
7. Revisions and Scope Changes
The number of revision rounds included in each project is specified in the written scope of work. Revisions are defined as changes that fall within the agreed scope. Requests that change the scope — including adding deliverables, changing the brief substantially, or requesting work outside the agreed service — will be scoped and priced separately.
Where additional scope is agreed, a written amendment to the original scope of work will be provided before additional work begins.
8. Timelines and Delivery
We commit to the timelines set out in the agreed scope of work. Timeline commitments are contingent on the client providing required information, assets, and approvals in a timely manner. Delays caused by late client responses may extend the delivery timeline accordingly.
We will notify the client as soon as reasonably possible if a delay on our side is anticipated.
9. Warranties and Representations
Imperial Digital HQ warrants that:
The services will be delivered with reasonable skill and care
The work product will not knowingly infringe the intellectual property rights of any third party
We have the right to enter into and perform these Terms of Service
The client warrants that:
They have the authority to enter into an engagement with us
Any materials or assets provided to us do not infringe the rights of any third party
The use of our deliverables will comply with all applicable laws
10. Limitation of Liability
To the maximum extent permitted by applicable law, Imperial Digital HQ’s total liability to the client for any claim arising out of or in connection with an engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim.
Imperial Digital HQ shall not be liable for any indirect, incidental, consequential, or punitive damages including but not limited to lost profits, lost revenue, or lost business opportunity, even if we have been advised of the possibility of such damages.
Nothing in these terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.
11. Indemnification
The client agrees to indemnify and hold harmless Imperial Digital HQ, its team members, contractors, and representatives from any claims, damages, or expenses including reasonable legal fees arising from the client’s use of our deliverables, the client’s breach of these terms, or the client’s infringement of any third-party rights.
12. Governing Law and Disputes
These Terms of Service are governed by the laws of the United States. Any disputes arising from or in connection with these terms or any engagement shall first be addressed through good faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, the parties agree to pursue mediation before initiating any legal proceedings.
13. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will update the date at the top of this page. Your continued use of our website or engagement of our services after any update constitutes your acceptance of the revised terms. For active engagements, changes to these terms will not apply retroactively without your agreement.
14. Entire Agreement
These Terms of Service, together with any written scope of work agreed for a specific engagement, constitute the entire agreement between Imperial Digital HQ and the client with respect to that engagement and supersede all prior discussions, representations, and agreements.
15. Contact Us
If you have any questions about these Terms of Service, contact us at:
Imperial Digital HQ
Email: legal@imperialdigitalhq.com
Website: imperialdigitalhq.com