Every engagement runs the same six stages. The scope is written and agreed before work starts, ownership is named rather than assumed, and you are told what is expected from you as well as from us.
A 30-minute call to understand your objective, your deadline and whether we are the right people for it. No charge and no pitch. If the honest answer is that you do not need us yet, that is what you will hear.
We review the organization, the market or the requirement, and the risks attached to it. On a solicitation that means reading the instructions against the evaluation criteria; on a funding project it means testing eligibility before anything is written.
You receive the deliverables, who is responsible for what, the timeline, the price, the revision rounds and the dependencies the schedule assumes. Work starts when you accept it, and not before.
A named owner runs the work, with updates at an agreed cadence. You know who is doing what, and where the work has got to, without having to ask.
Quality review against the scope, compliance review against the source requirements where there are any, then the agreed revision rounds. This is where a response gets its final pass against the solicitation as amended.
Final files, documentation, and training or ongoing support where your scope includes it. You leave able to run what we built, whether or not you keep working with us.
You get a named owner for the engagement and a regular update at an agreed cadence, usually weekly. Between updates you can reach that person directly rather than a shared inbox.
Where a deadline is at risk, you hear it when we know, not when it arrives. Late news is worth less than early bad news.
Anything not named in the scope is not in the scope. That is what keeps the price a price rather than an estimate.
When you want something added, we price it in a written amendment before it starts. Small changes are often absorbed; we will tell you which ones rather than quietly running the clock.
Facts, figures and approvals. We supply structure, research and writing; the underlying information about your organization has to come from you.
Name who reviews and who signs off, and tell us when they are available, before the schedule is agreed. Approval is where most projects lose their remaining days.
An NDA is available before confidential materials are shared, at no charge. Your business information is treated as confidential with or without one.
Nothing about your engagement is published without your consent, and permission is tracked separately for your name, your logo, a testimonial and each individual document.
Work is reviewed against the scope before it reaches you, and against the source requirements where there are any. On a solicitation response that means a final compliance pass against the instructions as amended.
Structured review and the agreed revision rounds are included before final handoff.
You receive the final files, the documentation needed to run what we built, and where the scope includes it, a session with the people who will own it.
Your scope states what support follows delivery and for how long. Beyond that, ongoing work is a separate retainer rather than an open-ended assumption.
Thirty minutes, no charge. If we are not the right fit you will hear it on that call rather than after a proposal.
Imperial